Welcome to our FAQ page. Here, we’ve answered some of the most common questions to help you enjoy your experience with our brand to the fullest. If you need further support, feel free to contact us directly — we’re always here for you.
What ingredients do you use in your candles?
We use 100% natural soy wax and premium-grade fragrance oils. Our wicks are lead-free, and every ingredient is carefully selected to ensure a clean, safe, and luxurious burn.
How long does each candle burn?
Each of our candles weighs 340g and burns for approximately 60 hours. For the best performance, we recommend burning your candle for no more than 3.5 to 4 hours at a time.
How do I care for my candle to make it last longer?
- Always trim the wick to 1/4 inch before each use.
- Allow the candle to reach a full melt pool on the first burn to avoid tunneling.
- Never leave a burning candle unattended or near drafts.
- Use a snuffer to extinguish the flame without smoke.
Are your candles and diffusers safe to use around pets and children?
Yes, our products are free from parabens, phthalates, and harsh chemicals. However, we recommend keeping them out of reach and ensuring good ventilation.
How long do your diffusers last?
How should I use and maintain my diffuser?
- Place your diffuser in a high-traffic area for optimal diffusion.
- Flip the reeds every few days to refresh the scent.
- Avoid placing it directly on delicate surfaces.
Can I reuse the jars or diffuser bottles?
Absolutely. Once the product is finished, clean the container gently and repurpose it as elegant décor or storage.
Do you offer delivery and how long does it take?
Yes, we offer nationwide delivery. Orders typically arrive within 3 to 7 business days, depending on your location.
What payment methods do you accept?
We offer secure online payment as well as cash on delivery. Choose the method that works best for you at checkout.
Do you offer returns or exchanges?
Due to the nature of our products and our quality standards, all sales are final. We do not offer returns or exchanges.